EC Safety Solutions will sell products and services to you through the ecsafetysolution.com website subject to the terms and conditions set out below. Please read these conditions carefully before using this website. By using the EC Safety Solutions website, you signify your agreement to be bound by these terms and conditions.
Bookings - Contract of Sale
When you make a booking through ecsafetysolutions.com, you will be sent an e-mail confirming receipt of your booking and containing the details of your booking. It is essential that you provide us with a current e-mail address, which can be used to communicate with you on any matters relating to your booking. It is your responsibility to advise us of any changes to your email address or other contact details.
Joining instructions including outline of the day, venue details, map and local hotels details will be issued approximately two to four weeks prior to the course. If you have not received your joining instructions three days prior to the training course, please call +44 (0)1634 724580. EC Safety Solutions will not be held responsible for non-receipt of joining instructions and refunds will not be issued under such circumstances.
Cancellations, Reschedules and Course Transfer Policy
Although rare, from time to time, we may need to cancel or reschedule courses. Should a training course be cancelled for any reason, you will be fully reimbursed of all course costs including VAT and card fees paid, unless an alternative date has been offered and accepted. This is the full extent of the liability which EC Safety Solutions Ltd has for any indirect, incidental, punitive, special or consequential losses or damages arising from course cancellations or rescheduled courses.
If you wish to cancel a course booking, you must notify us in writing. Course cancellations are subject to fees in accordance with the following table of charges:
|No. of Days Before Course Start Date||Course Cancellations|
|More than one working month||Free|
|One working month to 2 weeks||25%|
|2 weeks to 7 days||50%|
|Less than 7 days or failure to attend||100%|
Please note that course transfers may be subject to an administration fee in addition to any cancellation fee arising from the transfer (as detailed in table above). If EC Safety Solutions are to incur any charges as a result of your transfer, these will be passed onto yourself. Fees will be calculated on how much notice has been given, the duration and accreditation of the course.
Delegates who fail to complete all parts of the course will not be eligible for any refund or free transfer, although exceptions may apply due to individual circumstances at our discretion.
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